jelili Privacy Policy

Information We Collect

When you register and use your jelili account, we collect a range of personal information necessary to operate the platform, verify your identity, process payments, and comply with applicable legal obligations. The categories of data we collect are outlined below.

jelili does not collect sensitive personal data such as biometric information, medical records, religious or political beliefs, or racial or ethnic origin. If you contact jelili's support team and voluntarily disclose information of a sensitive nature (for example, in the context of a responsible gaming request), that information is handled with heightened care and is accessible only to the relevant support staff member dealing with your case.

How We Use Your Data

jelili uses the personal data we collect only for the purposes described in this policy. We do not use your data in ways that are incompatible with the reason it was originally collected. The primary purposes for which jelili processes your personal data are as follows:

• Account Management: Creating and maintaining your jelili account, verifying your identity and age, processing login requests, and keeping your account details accurate and up to date.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay; reconciling transaction records; and investigating any payment discrepancies reported by you or detected by our systems.
• Platform Delivery: Providing access to jelili's full game library — including casino slots, live dealer games, sports betting markets for cricket (BPL, T20 World Cup, IPL), baseball, and our exclusive titles — and ensuring those services function correctly on your device and mobile network.
• Fraud Prevention and Security: Detecting and preventing fraudulent account activity, money laundering, bonus abuse, and unauthorised access. This includes automated monitoring of account activity patterns and, where necessary, manual review by jelili's security team.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, applying responsible gaming tools (deposit limits, cooling-off periods, self-exclusion) that you have activated, and proactively intervening where jelili has reasonable concern for a player's wellbeing.
• Customer Support: Responding to queries submitted via live chat, email, or WhatsApp; investigating complaints; and maintaining records of support interactions to improve service quality over time.
• Legal and Regulatory Compliance: Meeting jelili's obligations under applicable laws and responding to lawful requests from regulatory authorities, law enforcement agencies, or court orders. In these cases, jelili will disclose only the minimum information required by the relevant legal obligation.
• Marketing Communications: Sending promotional offers, bonus notifications, seasonal promotions (Eid, Pohela Boishakh, BPL season specials), and platform updates — but only where you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time via your account notification settings.
• Platform Analytics and Improvement: Analysing aggregated, anonymised usage data to identify areas where the jelili platform can be improved for Bangladesh players — including page load performance, game library curation, and mobile payment flow optimisation.

Data Sharing and Disclosure

jelili does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

• Payment Providers: Your mobile wallet identifier (bKash, Nagad, Rocket, Upay) and transaction amount are shared with the relevant payment provider solely to process your deposit or withdrawal request. jelili does not share any additional profile data with payment providers beyond what is strictly required for transaction processing.
• Game Providers: When you launch a game supplied by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a session token and anonymised player identifier are shared with that provider to initialise the game session. Your full name, contact details, and payment information are never shared with game providers.
• KYC and Identity Verification Partners: Where jelili uses a third-party identity verification service to process KYC checks, your submitted identity documents and personal details are shared with that service provider under a strict data processing agreement. The service provider acts only on jelili's instructions and may not use your data for any other purpose.
• Fraud Prevention Networks: jelili participates in industry fraud prevention initiatives. Where an account is flagged for confirmed fraudulent activity, relevant identifying data (not your full profile) may be shared with partner platforms or payment networks to prevent repeated fraud. This sharing is always proportionate and carried out under appropriate data sharing agreements.
• Legal and Regulatory Authorities: jelili will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal obligation, court order, or enforceable governmental request. jelili will only disclose the minimum information necessary to satisfy the specific legal requirement.
• Business Transfers: In the event of a merger, acquisition, or sale of jelili's business or assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity before the transfer takes effect.

All third parties with whom jelili shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with jelili's written instructions. jelili does not permit third-party service providers to use your data for their own independent marketing or commercial purposes.

Cookies and Tracking Technologies

jelili uses cookies and similar tracking technologies to keep the platform functioning correctly, to protect your account security, and to understand how players in Bangladesh interact with different parts of the site. We do not use third-party advertising or retargeting cookies.

You can manage or disable non-essential cookies through your browser's settings. Please note that disabling essential cookies will prevent the jelili platform from functioning correctly — in particular, you will not be able to maintain a logged-in session without session cookies active. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Firefox, Samsung Internet, and Opera Mini, which are the most widely used browsers by jelili players in Bangladesh.

Data Security and Storage

Protecting your personal data is a core operational priority at jelili. We implement a layered set of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your information.

• Encryption in Transit: All data exchanged between your browser or mobile app and jelili's servers is encrypted using TLS 1.2 or higher. This applies to account login, payment flows, game session data, and all support communications.
• Encryption at Rest: Sensitive personal data stored on jelili's servers — including identity documents, payment references, and account credentials — is encrypted at rest using AES-256 encryption. Plain-text passwords are never stored; all passwords are hashed using a modern, salted hashing algorithm.
• Access Controls: Access to jelili's player database is restricted to authorised personnel on a strict need-to-know basis. All internal data access events are logged and subject to periodic audit. Staff with access to personal data are bound by confidentiality obligations.
• Network Security: jelili's infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments. Penetration testing is conducted periodically to identify and remediate security weaknesses before they can be exploited.
• Payment Security: jelili does not store full mobile wallet account numbers. Payment transactions are processed via the payment provider's secure API, and only a masked reference (e.g., the last four digits of your bKash number) is retained on jelili's systems for transaction reconciliation purposes.
• Incident Response: In the event of a confirmed data security incident that affects your personal data, jelili will notify you promptly — within 72 hours of becoming aware of the breach — with details of the nature of the incident, the data affected, and the steps jelili has taken or will take to mitigate the impact.

While jelili takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — use a strong, unique password for your jelili account, do not share your login credentials with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

Your personal data is stored on servers located in secure data centre facilities. jelili ensures that any cross-border data transfers necessary to operate the platform are conducted under appropriate data transfer safeguards.

Your Data Rights

As a jelili player, you have meaningful rights over the personal data we hold about you. jelili is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact the jelili support team via live chat inside your account or by email at [email protected] (plain text — not a clickable link).

• Right of Access: You may request a copy of all personal data jelili holds about you at any time. jelili will provide this information in a structured, readable format within 30 days of receiving a valid request. This is commonly referred to as a Subject Access Request (SAR).
• Right to Rectification: If any personal data jelili holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details (such as contact information), you can update your data directly within your jelili account settings without needing to contact support.
• Right to Erasure: You may request that jelili delete your personal data. jelili will action erasure requests subject to any overriding legal obligations — for example, certain transaction records must be retained for anti-money laundering compliance purposes and cannot be deleted on request. Where erasure is not possible in full, jelili will explain which data must be retained and why.
• Right to Restrict Processing: You may request that jelili temporarily suspend the processing of your personal data — for example, while you dispute the accuracy of information we hold, or while a complaint is being investigated. During a restriction period, jelili will continue to store your data but will not actively process it beyond what is strictly necessary.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you choose to do so.
• Right to Object: You may object to jelili processing your personal data for direct marketing purposes at any time. Once you notify jelili of your objection, we will cease marketing communications immediately. You may also object to processing based on jelili's legitimate interests where you have grounds relating to your particular situation.
• Right to Withdraw Consent: Where jelili processes your data on the basis of your consent (principally marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Data Retention

jelili retains your personal data only for as long as it is necessary for the purpose for which it was collected, or for as long as jelili is required to retain it under applicable legal obligations. The table below summarises jelili's standard data retention periods by category.

When a retention period expires and no overriding legal basis requires further storage, jelili will securely delete or anonymise the relevant data. Anonymised data (from which no individual can be identified) may be retained indefinitely for aggregated statistical and analytical purposes without restriction.

If you request account closure, jelili will deactivate your account immediately. However, the underlying personal data associated with your account will be retained for the periods set out above before being securely deleted. During the retention period following account closure, your data will not be used for any active purpose beyond legal compliance and security obligations.

Policy Updates and Contact

jelili reviews this Privacy Policy periodically and will update it to reflect changes in our data processing practices, applicable legal requirements, or improvements to the clarity and transparency of the information we provide to players. The effective date at the top of this page will always reflect the date of the most recent revision.

Where updates to this Privacy Policy are material — meaning they significantly change how we collect, use, or share your personal data — jelili will notify registered players via their registered mobile number or email address at least 14 days before the updated policy takes effect. Continued use of the jelili platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how jelili is handling your personal data, please contact our Data Protection team using the details below. All data-related enquiries are treated as confidential and will receive a substantive response within 30 calendar days.

• Email: [email protected] (plain text — not a clickable link). Please include "Privacy" or "Data Request" in your message subject to ensure your enquiry reaches the correct team.
• Live Chat: Available 24 hours a day, 7 days a week, via the live chat widget inside your jelili account dashboard. Live chat is the fastest channel for urgent data-related concerns.
• WhatsApp: +880 1700 000000 (plain text — not a clickable link). WhatsApp support hours: 09:00–23:00 BST (UTC+6), seven days a week including Bangladesh public holidays.